Fraud Prevention
You may be notified by our Fraud Prevention Team that suspicious transactions, or transactions that do not fit your normal spending pattern, have been noticed on your Genisys Visa or Genisys Debit MasterCard. Please be assured that Genisys Credit Union does have a Fraud Prevention strategy that monitors activity for normal and new fraud patterns.
If you are contacted, the Fraud Prevention Team will ask to verify transaction information with you. If a fraudulent transaction has been attempted on your card, the card can then be blocked to eliminate further fraudulent transactions from being attempted. Along with the transactions, the Fraud Prevention Team may verify the last four digits of your card and the name on your card. Our Fraud Prevention Team will never ask for your Genisys Account number or your PIN number.
You may also receive a message at your home or work number from our Fraud Prevention Team. The valid numbers for our Fraud Prevention Team are listed below. Please contact us directly at 248-858-2323 if you have any questions on a phone call or message that you have received.
To insure that your card is not restricted while you travel, please notify our office at 248-858-2323, ext. 2168 for Debit MasterCard and ext. 2169 for Visa cards. We can note your account and help reduce the need for the Fraud Prevention Team to contact you if they notice a different spending pattern.
| Visa Fraud Prevention Team |
1-800-437-9392 |
| |
1-800-890-5097 |
| |
| Debit MasterCard Fraud Prevention Team |
1-888-241-2440 |
| |
|
| To call collect from outside the U.S. |
1-909-941-1034 |
| To call collect from outside the U.S. for Visa |
1-727-227-2447 |
Top |
